Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

Purpose of the job

As a Research Manager, you will support the delivery of high-quality, insight-led research that underpins business decision-making across Collinson. Working as part of the central research hub, you will own the execution of day-to-day research initiatives while supporting Senior Research Managers on global and strategically critical programmes. This role is hands-on and delivery-focused, ensuring research is rigorous, efficient, and actionable, while contributing to a consistent and scalable global research approach.

Key Responsibilities

• Lead the end-to-end delivery of day-to-day research initiatives, ensuring research is well-designed, methodologically sound, and insight-led

• Support Senior Researchers on global or strategically critical research programmes, contributing to research design, execution, analysis, and synthesis

• Develop research briefs, questionnaires, discussion guides, and analysis plans aligned to business objectives

• Execute quantitative research projects, including survey scripting, fieldwork management, data analysis, and reporting

• Partner with stakeholders across product, marketing, commercial, and partnerships teams to understand research needs and translate them into robust research approaches

• Act as a point of contact for stakeholders on BAU research requests, providing guidance on feasibility, timelines, and methodology

• Manage research vendors on assigned projects, including briefing, quality assurance, and delivery management

• Ensure research is conducted in line with ethical standards, governance frameworks, and best practices

• Translate research findings into clear, compelling insights and practical recommendations for diverse audiences

• Contribute to maintaining a central repository of research outputs, ensuring findings are accessible and reusable

• Support consistency in measurement approaches and identify opportunities to improve efficiency or consolidate recurring research

• Adapt priorities and focus areas in response to evolving business needs

Knowledge, skills and experience required

• Experience delivering research projects in a commercial, consultancy, or agency environment

• Strong grounding in quantitative research methodologies; qualitative exposure a plus

• Experience with survey scripting and analysis tools (e.g. Qualtrics); exposure to statistical tools (e.g. Excel, Python, or R) beneficial

• Ability to translate data into clear insights and actionable recommendations

• Strong attention to detail and structured problem-solving skills

• Solid project management skills, with the ability to manage multiple concurrent research initiatives

• Strong stakeholder management and communication skills

• Understanding of research ethics and adherence to relevant codes of conduct (e.g. MRS, Insights Association, or equivalent)

• Proactive, organised, and comfortable working with guidance in a fast-paced, global environment

• Degree-qualified or equivalent relevant research experience

• Experience in travel, loyalty, fintech, or consumer-facing industries is a plus

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at ukrecruitment@collinsongroup.com