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Our loyalty team work directly We want travellers to value their time at the airport and continuously seek ways to open new dimensions in customer engagement - using a mix of enriching physical experiences and innovative digital services. From comfortable lounges to restful sleep pods, and convenient food ordering to contactless collection of duty free, Airport Lounges & Services help improve the traveller experience while critically helping airports maximise non-aeronautical revenue opportunities, retain airlines, and become more competitive.

What we do

Established in 2006, we have built a rapidly growing network of locations at the world’s leading airports across the United States, United Kingdom and Middle East under our brands The Club, Club Aspire, No1 Lounges and sleep ’n fly.

Together with over 50 airport and airline partners we have delivered an award-winning hospitality experience to millions of travellers. This allows us to directly gather market-leading insight on the changing needs of frequent travellers, so we can build the elevated experiences we know they’re looking for.

Using the latest technologies, we have invested in driving revenue growth for airports and increasing traveller satisfaction with the launch of its first digital service Connecta – a one-stop e-commerce and passenger loyalty platform.

About Collinson

We use our expertise and products to craft customer experiences. Our range of services helps global brand acquire, engage and retain choice-rich customers.

© 2023 Collinson International Limited. Registered in England & Wales under registration No. 2577557
Registered address : 3 More London Riverside, London, SE1 2AQ, United Kingdom.

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