At Collinson International Ltd (CIL), the largest operating company within the Collinson Group, we have a powerful vision: to be a strategic partner to leading payment networks, issuers, and travel companies—driving customer engagement and incremental value through the world’s most valued travel ecosystem.

As part of a major business transformation, we are investing in new systems, data, and digital capabilities to connect consumers, clients, and partners to elevated travel experiences. A core part of this transformation involves enhancing our CRM and customer engagement capabilities through Salesforce.

We are seeking a Project Manager to support the delivery of key initiatives, including those leveraging Salesforce as a central platform for driving operational efficiency and client engagement. The successful candidate will bring strong project delivery skills, experience managing cross-functional stakeholders, and an understanding of how technology—particularly CRM tools like Salesforce—supports business transformation.

Initially, the Project Manager will support the Salesforce Centre of excellence to deliver multiple ongoing internal initiatives supporting and working alongside a Program Manager for a nine-month period, with flexibility to be allocated across different transformation projects.

Main Accountabilities

· Project planning & dependencies: Develop detailed project plans and milestone roadmaps, ensuring clear alignment of Salesforce-related workstreams with broader business initiatives.

· Resourcing: Partner with technical and business leads to plan resourcing across delivery and Salesforce teams, ensuring readiness and prioritization of configuration or integration tasks.

· Delivery management: Drive execution of project deliverables, including those involving Salesforce enhancements, integrations, or new functionalities.

·Governance: Facilitate governance forums and ensure all Salesforce-related updates, decisions, and actions are effectively tracked and communicated. 

· Stakeholder management: Build strong working relationships with internal business leads, technical teams (including Salesforce Administrators, Developers, and Product Owners), and external partners. 

· Change enablement: Support adoption and business readiness for Salesforce-related changes, working closely with Change Managers and training teams. 

· Reporting: Consolidate workstream progress, highlighting key dependencies and achievements, including Salesforce implementation milestones. 

· PM community: Contribute best practices in project delivery, particularly where technology and business transformation intersect.

Knowledge & requirements:

Previous experience as a Project Manager (3–5 years). 

Experience managing cross-functional projects within technology, finance, operations, or marketing. 

Demonstrated experience working on projects involving Salesforce implementation, enhancement, or integration (e.g. Sales Cloud, Service Cloud, Marketing Cloud, or Experience Cloud). 

Understanding of CRM processes and their role in customer engagement and business transformation. 

Proven experience working with technical teams and business stakeholders to deliver technology-enabled change. 

Experience delivering both standalone projects and projects forming part of a wider transformation programme. 

External certifications in Project Management desirable (e.g. PRINCE2, APM).

Salesforce certifications (e.g. Salesforce Administrator, Business Analyst, or Project Manager credentials) are desirable but not essential. 

Experience and understanding of Lean Six Sigma is desirable but not essential.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at ukrecruitment@collinsongroup.com