Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

As a Senior Salesforce MultiCloud Developer, you will be responsible for developing, maintaining, and enhancing technical solutions across multiple Salesforce Clouds, including Sales, Service, Core, Loyalty Management, Marketing Cloud, Agentforce and Data Cloud. Collaborating closely with Solution Architects and cross-functional technology teams, you will lead the technical design and implementation of Salesforce solutions that enhance customer engagement, loyalty, and operational efficiency. A Senior Developer acts as a subject matter expert, ensuring that best practices are followed in code development, platform architecture, data modelling, and integration strategies. This role demands deep technical knowledge, a strategic mindset, and the ability to both mentor and line-manage junior developers, supporting their performance, development, and growth within the team.

Key Responsibilities

• Advanced Salesforce Development: Lead the development and customisation of complex Salesforce solutions, focusing on CRM, Loyalty Management, Service Cloud, and Agentforce. Utilise advanced Apex, Visualforce, Lightning components, and other Salesforce technologies to extend our capabilities.

• Testing and Quality Assurance: Develop and execute comprehensive test plans to ensure the functionality, performance, and reliability of Salesforce solutions. Perform unit and integration testing. Support user acceptance testing to validate solutions against requirements and acceptance criteria.

• Solution Design and Architecture: Architect scalable, maintainable, and flexible solutions within the Salesforce platform that meet business requirements and anticipate future needs. Ensure solutions are optimally integrated with existing enterprise architecture.

• Agile Delivery: Participate in sprint planning, code reviews, and architecture discussions as part of an Agile delivery team.

• Advanced Problem Solving: Tackle complex technical issues, providing expert-level troubleshooting, root cause analysis, and solution implementation.

• Integration and Data Strategy: Design and implement robust integration patterns between Salesforce clouds and external systems, focusing on data consistency, security, and performance. Lead the development of data models, sharing models, permission structures and governance practices within Salesforce.

• Performance Optimization: Monitor, analyse, and optimize the performance of Salesforce solutions, ensuring they operate at peak efficiency and meet scalability demands.

• Technical Leadership: Collaborate with Solution/Technical Architects and other internal technology teams to define and implement technical strategies for Salesforce solutions, ensuring alignment with business goals and technical standards. Guide the development team through complex coding challenges and architectural decisions.

• People Leadership and Development: Mentor and line-manage junior Salesforce developers and engineers, supporting performance, development, engagement, and career growth. Promote best practices in coding, configuration, and continuous integration/delivery, while fostering a culture of excellence, accountability, and innovation within the team.

• Continuous Learning and Innovation: Keep abreast of the latest Salesforce releases, features, technologies, and best practices. Advocate for the adoption of new tools and technologies that can enhance business outcomes.

Knowledge, skills and experience required

· Degree in Computer Science, Software Engineering, or related field.

· 6 + years of experience in Salesforce development, with a proven track record across Salesforce CRM, Service Cloud, and related platform capabilities such as Agentforce. At least 2 years in a senior or lead role.

· 6+ years of experience with JavaScript

· Experience building scalable, maintainable Salesforce Flow solutions

· Strong expertise in Apex, Lightning components, SOQL, and SOSL.

· Experience with Salesforce integrations using REST APIs, Middleware, Platform Events and other integration tools.

· Advanced knowledge of Salesforce Tooling and Metadata.

· Demonstrated experience in requirements gathering and translating business needs into technical solutions.

· Demonstrated experience in architecting and implementing complex Salesforce integrations and customizations.

· Strong foundation in CRM principles, data modelling, and software architecture.

· Salesforce Developer Certification, Platform Developer II, Salesforce Administrator and any relevant advanced certifications.

· Knowledge of Agile and Scrum methodologies.

· Familiarity with CI/CD tools like GitHub and Salesforce DX.

· Exceptional analytical and problem-solving skills.

· Ability to manage multiple projects and prioritize tasks effectively.

· Excellent communication and leadership abilities, with experience mentoring developers. Previous experience line-managing, including supporting performance, development, and career growth, is a plus.

· Experience delivering AI, Agentforce and automation solutions using technologies such as Salesforce Agentforce, Data Cloud, Prompt Builder, Agent Script, Claude, APIs and workflow automation tools.

· Additional Salesforce certifications related to specific clouds (e.g., Service Cloud Consultant, Marketing Cloud Consultant etc) are a plus.

· Experience with Loyalty Management, Salesforce Voice, Data Cloud, Marketing Cloud, Data Cloud, Agentforce, and/or Amazon Connect is a plus.

Person Specification

• Strong problem-solving mindset with a proactive and analytical approach to challenges

• Ability to think strategically while maintaining a hands-on focus on solution delivery

• Comfortable engaging with both technical and non-technical stakeholders across business units

• Passionate about clean code, maintainable architecture, and continuous improvement

• Highly organised with excellent time management and prioritization skills

• Collaborative team player who thrives in cross-functional environments

· Confident in providing day-to-day people leadership, including line management, coaching, feedback, and supporting the growth of junior team members

· Committed to self-learning and staying current with Salesforce innovations and ecosystem trends

• Strong communicator with the ability to explain complex technical ideas in a simple, accessible manner

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).