Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

Purpose of the job

Collinson is seeking an experienced Senior Project Manager to support the successful delivery of complex customer and loyalty transformation programmes within the transport and mobility sector.

The successful candidate must have proven experience delivering complex Salesforce-enabled transformation, including coordinating business, technology and delivery teams across the full project lifecycle.

This role requires an organised and delivery-focused individual with experience managing large-scale projects across multiple workstreams, stakeholders and delivery teams. The successful candidate will bring strong project management, coordination and governance capability, alongside the ability to operate effectively within fast-paced transformation environments.

This is a senior project delivery role focused on:

• Coordinating programme activities across multiple workstreams

• Managing project plans, dependencies and delivery milestones

• Supporting governance and reporting processes

• Facilitating collaboration across internal teams, partners and stakeholders

• Driving accountability and delivery momentum

• Supporting implementation and operational readiness activities

The Senior Project Manager will work closely with the Delivery Director and wider programme leadership team to ensure delivery activity remains aligned, structured and effectively coordinated.

Importantly, the role supports the wider strategic and delivery teams by ensuring programme execution is managed efficiently and consistently across the project lifecycle.

The Opportunity

This role offers the opportunity to support delivery across a significant customer transformation programme involving:

• Loyalty programme design and implementation

• Customer engagement transformation

• Salesforce-led customer technology initiatives

• App and digital platform delivery

• Multi-partner coordination

• Complex stakeholder environments

• Accelerated delivery timelines

The programme requires strong organisation, delivery coordination and project management capability across multiple concurrent activities.

Key Responsibilities

Project Delivery & Coordination

• Manage day-to-day delivery coordination across programme workstreams.

• Maintain programme plans, timelines and delivery trackers.

• Coordinate delivery activity across internal teams, agencies, technology providers and client stakeholders.

• Ensure delivery milestones, dependencies and actions are tracked and managed effectively.

• Support delivery mobilisation and implementation planning activities.

Governance & Reporting

• Support programme governance structures and reporting processes.

• Prepare status reports, RAID logs, meeting outputs and delivery updates.

• Track programme risks, issues, dependencies and mitigation actions.

• Support governance forums, steering meetings and project workshops.

• Ensure delivery documentation and reporting standards are maintained.

Stakeholder & Team Coordination

• Build effective working relationships across client and partner teams.

• Facilitate communication and coordination across multiple stakeholders.

• Support alignment between business, technology and operational workstreams.

• Escalate delivery risks and blockers appropriately.

• Maintain delivery momentum across fast-paced project environments.

Delivery Support

• Support implementation, launch readiness and operational transition activities.

• Coordinate project activities across parallel delivery streams.

• Ensure delivery activity aligns with agreed programme objectives and timelines.

• Support resource coordination and planning activities where required.

• Contribute to continuous improvement of delivery processes and ways of working.

Experience & Skills

Candidate Profile

The ideal candidate will bring:

• 7+ years of project or programme delivery experience.

• Proven experience delivering Salesforce technology programmes or large-scale Salesforce implementations.

• Experience working within customer, digital or transformation programmes.

• Strong project management and coordination capability.

• Experience managing multiple stakeholders and delivery workstreams.

• Strong governance, reporting and planning skills.

• Experience operating within fast-paced delivery environments.

• Excellent organisational and communication skills.

• Strong problem-solving and prioritisation capability.

• Ability to manage competing priorities and delivery timelines effectively.

• Calm and structured approach under pressure.

Highly Desirable Experience

• Loyalty or CRM programmes

• Salesforce delivery environments

• Customer experience or digital transformation programmes

• Transport, travel, retail or financial services sectors

• Multi-partner or agency delivery environments

• App and digital platform delivery

Leadership Characteristics

The successful candidate will demonstrate:

• Strong organisational capability

• Delivery focus and accountability

• Attention to detail

• Strong communication and coordination skills

• Collaborative working style

• Structured problem-solving capability

• Ability to work effectively within ambiguity and pace

• Calmness under pressure

• Proactive stakeholder management

Critical Success Factors

Success in the role will be measured by:

• Successful coordination and delivery of Salesforce-related workstreams, integrations and implementation activities

• Effective coordination of programme activity

• Delivery against agreed timelines and milestones

• Quality and consistency of governance and reporting

• Effective stakeholder coordination

• Management of delivery risks and dependencies

• Smooth mobilisation and implementation support

• Operational readiness and launch support

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at ukrecruitment@collinsongroup.com