Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

About the Role

• Managing and coordinating complex and ever-changing diaries for the Chief Brand Officer, ensuring priorities are effectively managed and sufficient preparation time is allocated.

• Preparing and drafting correspondence, emails, meeting agendas and supporting documentation.

• Taking minutes and meeting notes, tracking actions and ensuring timely follow-up.

• Coordinating internal and external meetings, including room bookings, visitor arrangements, refreshments and meeting logistics.

• Organising off-site meetings, conferences and events, including venue sourcing, budgeting and supplier management.

• Managing multiple electronic diaries across international time zones, including London and Cape Town.

• Arranging extensive international travel, including flights, accommodation, transfers, visas and detailed travel itineraries.

• Processing expenses and maintaining accurate records for timely submission.

• Supporting members of the senior leadership team with diary management, travel bookings, presentations and expenses.

• Coordinating team meetings, communications and wider administrative activities.

• Providing general administrative support as required.

• Exceptional organisational skills and attention to detail.

• Excellent written and verbal communication skills.

• Strong interpersonal skills with the confidence to work closely with senior stakeholders.

• Ability to manage multiple priorities and work effectively under pressure.

• Proactive, forward-thinking approach with excellent problem-solving abilities.

• High level of discretion and confidentiality.

• Positive, flexible and team-oriented mindset.

• Previous experience providing diary and executive support at senior or C-suite level.

• Experience working in a fast-paced, constantly evolving environment.

• Proven ability to manage conflicting priorities and changing demands.

• Strong Microsoft Office skills, including Outlook, PowerPoint, Word and Excel.

• Comfortable using a variety of business systems for expenses, purchase orders and administration.

• Extensive experience arranging complex international travel itineraries.

• Experience organising corporate meetings, events and conferences.

• A minimum of two years' experience as a Personal Assistant, Executive Assistant or Team Assistant is preferred.

This role is Hybrid working 3 days per week in the HQ*

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at ukrecruitment@collinsongroup.com