We are offering......

• Hybrid work arrangement (work from home/office)

• 15 to 18 days Annual Leave

• 16 weeks Maternity / 14 days Paternity Full Paid Leave

• Discretionary Bonus

• Free Priority Pass Membership (unlimited airport lounge access)

About this role...…

• Lead and manage the day-to-day operations activities Independently and provide excellent service to B2B accounts throughout the whole client lifecycle on all aspects

• Work closely with business development team and maintain close involvement and positive relationships with clients, third-party partners and global counterparts

• Host / join client meetings as an SME in operations, and advise on best program construct, answer any operation related questions

• Ensure B2B accounts are set-up and administered efficiently and effectively.

• Adhering to our processes, coordinate the on-boarding of new programs by setting up the appropriate details in the back-office system, ensuring client requirements are met in accordance with the agreements, performing end-to-end tests prior to implementing a new program

• Coordinate with cross functional teams, collect and validate necessary documentations to ensure new programs are implemented within the SLA

• Identify, investigate and resolve issues and troubleshoot problems for designated accounts

• Understand contractual agreements and ensure these are fully adhered to and assess compliance to contractual requirements

• Understand and meet SLA’s in a time pressured environment

• Acquire and maintain expert knowledge of the operational, systems, contractual and financial aspects of B2B accounts

• Support the Management Team in providing detailed information on B2B accounts

• Responsible for creating and updating operational procedures

• Responsible for managing complaints and disputes, including the investigation, processing, documentation and reporting of such requests

• Prepare weekly/monthly reports, customize a set format of reports from system into client specific requirements

• Perform ad-hoc project as assigned

You might fit for the role if you have...…

• Degree in Business Administration or related discipline

• Minimum 5 years of working experience preferably with at least 2 years at managerial level, experience in project management is a plus

• Excellent project management skills

• Account management or Sales Support/Administration experience, preferably with banking/finance experience)

• Solid experience in operational and client administration

• Excellent inter-personal, customer servicing and problem-solving skills

• Assertive, initiative, methodical, detail-oriented, highly organized in work procedures, computer literacy are all pre-requisite

• Willingness to travel occasionally for client meetings

• Excellent command of written and spoken English, Chinese (Cantonese and Putonghua), and Japanese (N1 is preferred)