Purpose of the job

The Business Solutions Manager/ Sr. Manager is a thought leader that drives strategic input to client opportunities both during pre-sales as well as delivery of engagements. You will partner with client, country leadership and internal cross-functional teams of subject matter experts to understand, define and build effective solutions that generate measurable business impact for client as well as Collinson.

We’re looking for an enthusiastic problem solver with a commercial mindset, that thrives on being engaged at all levels of the assigned project. As a key point of contact for both the Client and internal teams, you will be a pivotal role in the success of every engagement

Key Responsibilities

The business solutions Sr. Manager/ Manager will be a thought leader in customer engagement and loyalty, responsible for providing strategic consulting to clients in the Financial Services and Travel Industry. They will work closely with cross-functional teams from commercial, product and data to design and deliver best practices, as well as develop relevant market-facing solutions.

• Develop best practices that can be scaled across the business to enhance efficiency, drive an insights-led culture and strengthen collaboration as one team.

• Enable internal teams by strengthening their capabilities through the deployment of best practice solutions.

• Support regional/ market commercial teams in the design and implementation of market level strategies – leading the market sizing, opportunity identification/ validation and business case development phases.

• Align with Product, Data and Tech teams to develop best practice solutions (product/ service) that are right-sized for region/ market.

• Participate in new business opportunities, collaborating with the BD team to support pursuit response for non-standard sales opportunities.

• Support account management upscaling Collinson relationship through strategic interventions like workshops, CVP modeling, quarterly business reviews (QBRs) etc. that create a differentiator for Collinson in-market

• Develop internal and external thought leadership around loyalty best practices, and future trend

Knowledge, skills and experience required

• 10+ years of experience working in financial services product teams, CRM and digital marketing agencies or brand loyalty.

• Understanding how card CVPs are built and experience managing credit card P&L is a plus.

• Experience in creating and implementing customer engagement and loyalty strategies.

• Demonstrated success in working with data to generate insights and application of insights to opportunities.

• Proven ability to identify key business problems (client/ internal); logically define information needs and lead strategic thinking to create actionable recommendations and solutions.

• Expertise in data collection and analysis to identify patterns and insights to support strategic planning.

• Able to effectively manage a number of projects across multiple offerings.

• Commercial experience in budgeting, cost forecasting, value reporting, pricing.

• Demonstrate advanced verbal and written communication skills.

• Excellent English language skills is essential.

Collinson is an equal opportunity employer and welcomes everyone to our team. We strongly encourage people of any colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status (including pregnancy), age, individuals with disabilities and people from all backgrounds, cultures and experiences to apply. If you need reasonable adjustments at any point in the application or interview process, please let us know.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc)