Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

What Does A Client Operations Executive do:

The Client Operations Executive is responsible for delivering the day‑to‑day operational activities required to support client programs and ensure service excellence. This role plays a key part in maintaining client satisfaction by executing operational processes accurately, supporting internal teams, coordinating client onboarding, and ensuring all activities meet contractual obligations, internal standards, and established service levels.

The position works collaboratively with Client Operations Managers, Account Managers, internal regional/global teams, and third‑party partners to deliver seamless operational service and continuous process improvement.

What You'll Do:

1. Operational Delivery & Program Management

·       Execute daily operational activities for assigned clients in accordance with contractual terms and standard service agreements.

·       Set up, maintain, and update client programs and system configurations.

·       Manage operational tasks including Cardholder updates, whitelist/blacklist maintenance, renewals, and program data accuracy.

·       Investigate, process, and document disputes, complaints, ensuring timely and satisfactory resolution.

·       Run monthly client reports, billing information, and operational data, ensuring delivery within established SLAs.

2. Client Support & Stakeholder Coordination

·       Provide operational administrative support to the Client Operations Manager and Client Account Managers as required.

·       Respond to basic client queries and requests promptly and professionally.

·       Maintain positive working relationships with internal teams, global partners, clients, and third‑party suppliers.

·       Participate in weekly, monthly, and quarterly stakeholder meetings as needed to understand priorities, workloads, and client requirements.

·       Support the handover of new clients from Commercial into Operations, ensuring all requirements are clearly understood and documented.

3. Onboarding & Implementation

·       Coordinate onboarding of new associate and wholesale programs, ensuring client requirements are captured and implemented accurately.

·       Set up program details in the back‑office system following standard processes and operational best practice.

·       Conduct end‑to‑end operational testing for new deals, implementations, or system developments prior to launch.

·       Prepare and distribute internal client information sheets and supporting documentation.

4. Process Governance & Quality Assurance

·       Create, maintain, and update operational procedures, ensuring accuracy and alignment with business standards.

·       Ensure internal documentation contains up‑to‑date client and program information accessible across the organization.

·       Participate in revisions of globally shared processes, utilizing data to identify gaps and opportunities for operational excellence.

·       Adhere to business processes and compliance standards across all operational activities.

5. Continuous Improvement & Operational Excellence

·       Contribute to operational projects and initiatives aimed at improving efficiency, quality, and scalability.

·       Support the creation of new operational solutions that meet evolving commercial and client needs.

·       Raise operational issues, system bugs, and improvement opportunities on behalf of the team.

·       Assist in documenting processes and supporting materials for training, education, and business awareness.

What You'll Need:

·       Fluent Spanish essential (Spoken and Written), with Portuguese as a plus  

·       Detail oriented and quality focused with project coordinator skills. 

·       Excellent attention to detail and good administrative skills. 

·       Strong mastery of MS Office tools including Word, Excel and PowerPoint. 

·       Self-motivated with ability to prioritize, manage multiple requests simultaneously, and meet deadlines with an understanding of service level standards.  

·       Excellent listening, verbal, interpersonal, written and communication skills. 

·       Candidate must be able to demonstrate problem solving skills in combination with a methodical & structured approach to work. 

·       High School Diploma or equivalent.  Compensation:

You can look forward to a competitive salary and benefit plan including but not limited to:

• 100% employer paid medical, dental, life & LTD insurance for employees

• 100% match to your 401k deferrals (limited) with 100% vesting at 6 months

• Supplemental Insurance including STD, additional Life

• Priority Pass Membership

• Global Mentoring Program

• Wellness Programs

• Lifestyle Benefits

Collinson is an equal opportunity employer and welcomes differences in all their forms including: color, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc.).

If you need any extra support throughout the interview process, then please email us at ushr@collinsongroup.com