No1 Lounges is a leading airport hospitality provider in the United Kingdom, operating a network of premium airport lounges through a joint venture between Airport Dimensions and Swissport. The brand portfolio includes No1 Lounges, Clubrooms, and My Lounge, offering tailored propositions for different passenger needs, from all-inclusive premium dining to relaxed, pay-as-you-go experiences. No1 Lounges welcomes millions of travellers each year across major UK airports, combining excellent service, quality food and beverage, and comfortable spaces that enhance the airport journey. As a joint venture, No1 Lounges brings together Swissport’s operational expertise with Airport Dimensions’ global brand and commercial capabilities to create a customer-centric and commercially sustainable proposition.

The Managing Director leads the No1 Lounges Joint Venture, driving strategic, operational, and financial performance across all UK lounges. This role carries full P&L accountability and is responsible for delivering growth, operational excellence, and a world-class guest experience.

Key Focus Areas

Leadership & Strategy

• Lead overall strategy, operations, and financial outcomes across the JV.

• Partner with shareholders and the JV Board to align goals and deliver sustainable growth.

• Build a high-performing, people-first culture that promotes accountability, development, and inclusion.

Operational Excellence

• Optimize lounge operations to maximize commercial performance while ensuring outstanding guest experiences.

• Oversee compliance with all regulatory, airport, and shareholder requirements.

• Maintain consistent service standards, embedding continuous improvement through guest feedback and operational KPIs.

Financial Performance

• Manage full P&L, budgets, and forecasts to achieve revenue and margin targets.

• Ensure robust financial governance, reporting, and covenant compliance.

• Lead transformation and digital initiatives that strengthen scalability and transparency.

Customer Experience & Innovation

• Champion service excellence, ensuring No1 Lounges sets the benchmark for hospitality quality and innovation.

• Develop new digital and technology-led solutions to enhance guest engagement and improve efficiencies.

• Build strategic partnerships with airports, airlines, and corporate clients to expand and strengthen the JV portfolio.

Asset & Commercial Management

• Maximize asset performance through ongoing review, reinvestment, and repositioning.

• Manage relationships with airport landlords, identifying opportunities for portfolio growth and renewal.

• Lead capital investment cases and business transformation programmes aligned with shareholder priorities.

Required Experience

• Senior leadership background in aviation, hospitality, or travel.

• Proven P&L ownership with experience managing large-scale operations (£40m+ budgets).

• Board-level or JV leadership experience with multi-stakeholder alignment.

• Strong people leadership, financial acumen, and stakeholder engagement skills.

• Track record of driving operational transformation and service innovation.

Personal Qualities

The ideal candidate is a strategic, commercially astute leader who blends vision with operational rigour. They inspire teams, build lasting relationships, and deliver exceptional results in dynamic, multi-stakeholder environments. With a focus on innovation, inclusion, and guest experience, they position No1 Lounges as the UK’s leading airport hospitality brand.

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If you need any extra support throughout the interview process, then please email us at ukrecruitment@collinsongroup.com