About this role...…

Billing Operations

• Reconcile billing data to ensure accuracy; investigate discrepancies, identify root causes, and collaborate with stakeholders to implement timely resolutions. Ensure the accuracy and completeness of invoices and billing records within set timeline.
• Collaborate with cross-functional teams across countries and time zones within APAC to validate billing inputs and ensure compliance with client agreements.

Client Operations

• Support in ensuring B2B accounts are set-up and administered efficiently and effectively.
• Supporting effective management of client relationships.
• Identify and support investigation and resolution issues and problems & complaints.
• Learn, maintain and document information and processes of B2B accounts.
• Work with Client Operations Account Managers to acquire and maintain expert knowledge of all aspects of B2B accounts.
• Maintain a strong awareness of good practice business processes and policy compliance.
• Support Client Operations Team in providing detailed information on B2B accounts.
• Prepare reports on regular basis.
• Perform ad-hoc project as assigned.

You might fit for the role if you have...…

• Degree in Business Administration or related discipline.
• Minimum 3 years of working experience, preferably in similar operations role, experience in billing, project management or Sales Support/Administration is a plus.
• Familiarity with billing processes, including invoice validation, discrepancy resolution, and reconciliation will be an advantage.
• Demonstrates strong attention to detail and accuracy, particularly when reviewing data and identifying inconsistencies, ensuring high standards of quality and reliability. Excellent inter-personal, customer servicing and problem-solving skills.
• Displays assertiveness and initiative, with a methodical and detail-oriented approach. Highly organized in work procedures Proficient in computer applications, especially MS Excel (e.g. vlookup, pivot table)
• Excellent command of written and spoken English and Chinese (Cantonese and Putonghua).
• Proficiency in Japanese or prior experience working with Japanese companies is a strong plus