Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

Purpose of the job

As a Salesforce Multi Cloud Administrator, you will play a critical role in developing, and optimizing our Salesforce solutions, with a strong emphasis on Salesforce CRM, Loyalty Management, Service Cloud platforms. This role involves overseeing the administration of our Salesforce platform, working closely with internal stakeholders and cross-functional teams, and gathering requirements to enhance our business processes and drive overall company success.

Key Responsibilities

• System Administration: This involves understanding the unique requirements of each project, coordinating with a cross functional implementation team, and ensuring that the solution aligns with business objectives. You will be responsible for configuring Salesforce according to project specifications, managing timelines, and work with the implementation team, ensuring smooth project delivery from start to finish.
• Requirements Analysis: Understand business requirements and translate them into effective Salesforce configurations. Collaborating closely with the implementation team and the business, you will conduct thorough requirements analysis to understand the business processes, challenges, and goals. By gathering comprehensive insights, you will translate these requirements into actionable configurations within Salesforce. This includes identifying gaps, recommending best practices, and proposing solutions that align with the client's long-term objectives.
• Configuration and Customization: Utilizing your expertise in Salesforce Service Cloud, Loyalty management CRM and Experience Cloud you will configure and customize solutions to meet the specific needs the business. This may involve setting up custom objects, fields, workflows, validation rules, and page layouts within Salesforce. Your goal is to tailor the platform to optimize business processes, enhance user experience, and drive efficiency.
• User Administration: Ensuring seamless integration between Salesforce and Marketing Cloud is essential for maximizing the value of both platforms. You will leverage your understanding of integration best practices to design, configure, and test integrations that facilitate the exchange of data and workflows between systems. This includes managing API connections, configuring data mappings, and troubleshooting integration issues to ensure data consistency and reliability.
• Flows and Automation: Developing and implementing Salesforce Flows and automation processes is key to streamlining business workflows and enhancing user experience. You will design and build automated processes using tools like Process Builder, Flow Builder, and Workflow Rules to automate repetitive tasks, trigger actions based on predefined criteria, and enforce business rules within Salesforce.
• Data Management: Manage data models, including data migration, cleansing, and maintenance, to ensure data integrity and accuracy. Effective data management is critical for maintaining data integrity and accuracy within Salesforce. You will contribute on design and implementation of data models, including data migration, cleansing, and maintenance activities. This involves mapping data sources, performing data migrations using tools like Data Loader, Jetstream, or Salesforce's native import wizard, and supporting with data quality measures to ensure clean and reliable data.
• Security Settings: Configuring and maintaining security settings within Salesforce is essential for safeguarding data and ensuring compliance with security policies. You will work closely with the project team and the client to define roles, profiles, and permissions to control access to sensitive information, configure sharing settings to govern data visibility, and implement encryption and data masking techniques to protect data at rest and in transit.
• Training and Support: Providing training and support to clients' end-users is crucial for driving adoption and proficiency in using Salesforce solutions. You will develop training materials, conduct user training sessions, and provide ongoing support to address user questions and issues. This includes troubleshooting technical issues, providing guidance on best practices, and facilitating continuous learning to maximize the value of Salesforce investments.

Knowledge, Skills, and experience required

Qualifications:

• 3+ years of experience administering Salesforce platforms, including Salesforce Platform, Sales Cloud, Service Cloud, and Loyalty Management.
• Salesforce Administrator Certification required
• Strong proficiency in Salesforce administration tasks (user management, roles, profiles, security).
• Experience with Salesforce integrations using REST/SOAP APIs, middleware, and other integration tools.
• Strong problem-solving skills, with the ability to collaborate effectively with cross-functional teams.
• Experience gathering requirements and translating them into technical solutions.
• Ability to manage tasks for multiple projects and prioritize tasks effectively.
• Knowledge of Agile and Scrum methodologies.
• Familiar with tools such as Jira and Confluence
• Familiarity with Data Cloud and Marketing Cloud is a plus.
• Experience with Experience Cloud is a plus
• Additional certifications (e.g., Service Cloud Consultant, Loyalty Marketing Cloud Consultant) are a plus.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).