Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travelers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

Purpose of the job

Senior Data Insights Analyst role is accountable for generating actionable insights that materially impact the business. Reporting to the Data Evangelist, this position plays a key role in developing and maintaining operational dashboards to track KPIs and Service Level Agreements (SLAs), analysing data, identifying trends, and providing valuable insights to inform decisions impacting operations, guest experience, and other critical areas of the business. This role will support decision-making across multiple internal business functions as well as external partners and vendors.

Successful candidates for this role will show competence in data interpretation and a passion for problem solving, as well as being comfortable leading meetings and presenting data and information in an organized, cohesive way across the business and up to the highest levels of senior leadership.

Key Responsibilities

• Collect, analyse, and interpret data from various sources to identify trends, patterns, and operational opportunities for improvement.
• Develop insights using data and analytics that assist in improving guest experience, operational efficiency, and decision-making.
• Utilize data analysis and visualization tools (eg. Tableau, Excel and others) to conduct in-depth analyses and reporting on operational performance, financial metrics, customer feedback, and other KPIs.
• Collaborate with operations teams to monitor and report SLA performance, track progress, and identify bottlenecks or improvement areas, and comfortably report out on such metrics regularly.
• Manage partnership and internal reporting requirements across multiple workstreams, ensuring timely and accurate reporting.
• Monitor project deliverables to ensure that milestones are being met across all workstreams and clearly identify potential risks and/or issues.
• Analyse customer feedback and translate insights into actionable recommendations to improve the guest experience.
• Conduct ad-hoc analysis to support operational initiatives and strategic decision-making, including financial impact and analysis.
• Proactively identify opportunities for process improvement and automation and suggest innovative solutions.
• Ensure data protection regulations and safeguard sensitive information.

Knowledge, skills and experience:

• Bachelor’s degree in a relevant field such as business/data analytics.
• Minimum of 5 years of analytics experience, preferably within hospitality operations.
• Proficiency in data interpretation with SQL, Python or similar.
• Proficiency in Tableau Cloud features and capabilities.
• Advanced Excel skills, including data manipulation and pivot tables.
• Strong analytical and problem-solving abilities with excellent attention to detail.
• Ability to work independently and collaboratively on multiple projects simultaneously under time sensitive operational conditions.
• Excellent written and oral communication skills, including the ability to present complex data insights to diverse audiences and refining messages to ensure understanding.
• Ability to prepare and organize data, information, and recommendations in a concise way to various audiences including senior executives/board members.
• Familiarity with process improvement methodologies and automation tools is a plus.
• The following experience will be considered advantageous: AWS, Snowflake, Snaplogic, dbt
• Have a passion for experimentation, using data and insights to derive hypothesis to test and learn, unlocking learnings and growth.
• Commercially creative in turning ideas into business cases.
• Passionate about innovating in the hospitality analytics landscape and presenting ideas back internal and external clients.
• Effective communicator across different lines of business functions.
• Able to build strong relationships across the organizational structure.
• Self-starter, able to work with minimal supervision and oversight, able to overcome challenges independently.

Benefit plan including but not limited to:

• Medical, dental, life insurance for employees
• Meal voucher
• Transportation or parking voucher
• Priority Pass membership
• Home office 3x a week
• Work from anywhere for 8 weeks

Collinson is an equal opportunity employer and welcomes differences in all their forms including: color, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc.).

If you need any extra support throughout the interview process, then please email us at HR.Brazil@Collinsongroup.com