Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

What does a Senior Account Manager Do:

We are seeking a strategic, results-oriented Senior Account Manager to lead and grow a flagship client relationship with one of our premier U.S. financial institution partners - providers of Priority Pass™, the world’s largest airport lounge access program and a key offering in our premium lifestyle portfolio.

In this high-impact role, you’ll act as a trusted advisor, driving strategic alignment, operational excellence, and measurable value for both the client and Collinson. Leveraging your knowledge of financial services, loyalty solutions, consumer trends, and complex global products, you'll deliver exceptional customer experiences and deepen client engagement.

As part of Collinson’s Americas Account Management team, you will influence regional strategy, collaborate cross-functionally, and help shape innovative solutions that strengthen our market position at the intersection of travel, loyalty, and financial services

What You'll Do:

• Account Management
  • Manage the execution of client-specific and company-wide strategic initiatives, from concept to implementation, with clear outcomes and measurable impact.
  • Act as the internal advocate for the client, collaborating closely with cross-functional teams across Product, Finance, Technology, Legal, and Operations to deliver seamless, integrated solutions.
  • Manage the day-to-day operations of a high-value client account, ensuring smooth delivery and timely execution of initiatives.
• Client Engagement
  • Serve as the primary daily contact for client stakeholders, building strong, professional relationships.
  • Lead and deliver compelling client presentations, including quarterly business reviews, monthly insights reports, strategic updates, and program performance reviews.
• Contract Management and Adherence
  • Support the contract lifecycle, working in partnership with legal counsel and internal SMEs to manage new agreements, renewals, and amendments.
  • Ensure strict adherence to contractual terms and service-level commitments, proactively tracking deliverables, milestones, and deadlines.
  • Monitor, report on, and influence key service level results and ensure that both Collinson and third-party vendors consistently meet performance expectations.
• Service Process/Delivery
  • Oversee the end-to-end service delivery of client program, ensuring all customer touchpoints are functioning optimally and aligned with brand standards.
  • Lead issue resolution efforts across internal teams and vendor partners, serving as the escalation point for service disruptions and operational challenges.
  • Support the implementation and continuous improvement of new processes and program enhancements, ensuring client programs are launched and maintained successfully.
• Reporting
  • Manage the delivery of client-facing reports and dashboards.
  • Present meaningful insights and program KPIs to internal stakeholders and clients, helping to drive data-informed decisions and continuous optimization.
• Regularly participate in and lead internal account performance meetings, providing clear updates, insights, and strategic recommendations based on data trends

What You'll Need:

• Education & Experience
• Bachelor’s degree and a minimum of 5 years in B2B account management, or 7+ years of equivalent experience in client-facing roles.
• Proven experience in senior account or relationship management, ideally within financial services, travel or customer loyalty.
• Experience working with or supporting large, complex organizations; familiarity with financial institutions or credit card issuers is a strong plus.
• Commercial & Strategic Acumen
• Strong business insight with the ability to connect clients’ needs to broader organizational goals.
• Comfortable working with complex service offerings and understanding their impact on customer experience and client success.
• Confident engaging with senior stakeholders and executives in blue-chip companies.
• Technical & Operational Understanding
• Comfortable working with technology-led solutions and operational workflows.
• Ability to navigate complex internal structures and collaborate across cross-functional teams to drive delivery.
• Relationship Building & Communication
• Excellent communication and interpersonal skills—verbal, written, and presentation - with the ability to convey complex ideas clearly and concisely.
• Naturally proactive and personable with a client-first mindset and the ability to manage stakeholder expectations effectively.
• Project & Performance Focused
• Highly organized with the ability to manage multiple priorities and deliver high-quality work to deadlines.
• Detail-oriented and results-driven, with a passion for continuous improvement and performance optimization.
• Self-starter with a positive, energetic approach and a strong sense of ownership.
• Tools & Travel
• Proficient in Microsoft Office (Excel, PowerPoint, Word); experience with reporting tools or CRM systems is a plus.
• Willingness to travel domestically within the U.S. as needed to support client relationships and business reviews.

You can look forward to a competitive salary and benefit plan including but not limited to:

• 100% employer paid medical, dental, life & LTD insurance for employees
• 100% match to your 401k deferrals (limited) with 100% vesting at 6 months
• Supplemental Insurance including STD, additional Life
• Priority Pass Membership
• Global Mentoring Program
• Wellness Programs
• Lifestyle Benefits

Collinson is an equal opportunity employer and welcomes differences in all their form
including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at ushr@collinsongroup.com