We are offering......

• Hybrid work arrangement (Work from home / office)
• 15 to 18 days Annual Leave
• 16 weeks Maternity / 2 weeks Paternity Full Paid Leave
• Discretionary Bonus
• Free Priority Pass Membership (unlimited Airport Lounge access)

About this role......

• Act as the first contact point with airport lounges within APAC region with a focus on China market and provide support on the daily operations
• Responsible for the onboarding of new airport lounges
• Conduct trainings to lounges when necessary
• Handle complaints, disputes, and enquiries in line with the company requirements
• Provide administrative support to lounge operations including but not limited to card reader support and resolution, lounge stationeries (e.g. banners, desk stands) stock control, record of visits vouchers/paper rolls supplies, and welcome packs to lounge
• Responsible for monthly lounge visit billing and lounge related issues
• Compile best practice guides to lounges
• Responsible for the installation and configuration of handheld devices, and trouble shoot the devices when there is problem on the hardware or software
• Monitor system performance and troubleshoot when required
• Coordinate closely with London office on all lounge programs
• Develop and maintain good relationships with lounge operators
• Compile reports, and maintain records on system and files in a timely manner
• Perform any ad-hoc assignments as assigned by supervisor

You might fit for the role if you have......

• Diploma or above in business administration or related discipline
• Minimum 2-3 year working experience, preferably in airline and travel industry
• Excellent command of written and spoken Mandarin and English
• Proficient in WeChat
• Excellent communication and problem-solving skills
• Proactive, detail-minded and able to work multi-task in a fast-paced environment