Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

What does a Business Manager & Employee Engagement Specialist Do:

The Business Manager & Employee Engagement Specialist holds a critical role responsible for development and implementation of employee engagement initiatives across AD’s portfolio of 35+ proprietary and partnership lounges with 2000+ employees. In collaboration with AD’s primary lounge management staffing providers and key stakeholders, this position will monitor and assist in actioning key employee engagement and recognition initiatives as well as measure progress and overall program efficacy through key data points. This role will measure effective employee engagement initiatives across AD's providers, significantly impacting productivity, retention, guest experience delivery, and career development, all of which positively influence AD's financial and brand delivery performance. In addition, the role will be responsible for office administration and support to the senior leadership team in the areas of calendar management, research, meeting planning and coordination. 

The Business Manager & Employee Engagement Specialist is an enthusiastic and positive individual who understands the airport and lounge environment as well as employee functions. They have a creative approach to employee engagement and recognition. This individual is an effective communicator that develops strong interpersonal relationships across internal and external stakeholders. They have mastered the art of managing multiple priorities and possess exceptional administrative capabilities.

What You'll Do:

• Ideate, evaluate, and action new and ongoing engagement program improvements for AD’s proprietary and partnership lounge team members
• Track and monitor existing programs to measure success, engagement and impact
• Provide manager and senior manager updates on program effectiveness
• Develop professional presentations for review in partnership with internal and external lounge leadership teams
• Engage and communicate with leadership at the lounge level regarding employee engagement programs; developing new and perfecting current ways of tracking success
• Develop collaborative relationships with internal and external stakeholders
• Attend appropriate meetings in support of employee engagement initiatives
• Oversee office administrative responsibilities on behalf of Airport Dimensions
• Provide administrative support to Airport Dimensions senior leadership in the areas of calendar management, expense report, email communication
• Coordinate meetings across multiple calendars as needed
• Plan and coordinate meeting logistics, including location, meals, agenda etc.
• Demonstrate active listening and adapting communication style to audience and situation

What You'll Need:

• Experience developing and implementing effective employee recognition and engagement initiatives
• Experience working in an airport lounge, department, or company that manages airport lounges is a plus
• Ability to adjust to changing circumstances and employee needs within an airport and/or airport lounge environment to ensure recognition programs are relevant and effective
• Minimum of 5 years’ experience working in a department or company with support and administrative responsibilities across multiple mid-level to senior leadership levels
• Proven ability to multi-task and manage conflicting priorities with minimal supervision
• Proficient with office systems, including but not limited to Excel, power point, PDF, word,
• Strong ability to manage information, prioritize tasks and maintain accurate records
• Effectively juggle multiple deadlines, prioritizing tasks
• Handle sensitive information with discretion and maintaining confidentiality is crucial
• Anticipate needs and take initiative to solve problems before they become major issues
• Attention to detail, accurate and thorough
• Effective communicator, ability to clearly convey information, actively listen to feedback and tailor communication to different audiences
• Experience working in a matrixed organizational structure with one or more direct and indirect supervisors

You can look forward to a competitive salary and benefit plan including but not limited to:

• 100% employer paid medical, dental, life & LTD insurance for employees
• 100% match to your 401k deferrals (limited) with 100% vesting at 6 months
• Supplemental Insurance including STD, additional Life
• Priority Pass Membership
• Global Mentoring Program
• Wellness Programs
• Lifestyle Benefits

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at ushr@collinsongroup.com