The Account Executive’s primary role is to support the csihannel partners program for an established global account. The successful candidate should have client service or account management experience alongside with digital capability, content management, or other loyalty/CRM related marketing knowledge.
Program management and support on customer service, fulfilment management and day-to-day operations management
Manage on-going programme communications and Content Management System (CMS)
Handle issue resolutions for all partners on rewards and system related escalations Coordinate and execute programme/promotion initiatives.
Review partners, reward pricing and offerings.
Ensure all deliverables are on track, on time and on budget.
Other duties may include, but are not limited to preparation of quotations, purchase orders, cost sheets, timelines, job briefs, contact reports, liaison with all internal and external stakeholders and overall account management.
Knowledge, skills and experience required
Degree/Diploma holders at least one-year experience working in or with agencies, within CRM/Loyalty/Digital/Social marketing space.
Training will be provided for those without prior experiences.
Prior experience in IT communications and working with content management systems will be an advantage.
Good levels of IT literacy are expected.
Proficient in Microsoft Office
Comfortable working with data and charts, and basic data analytics
Basic understanding of finance management
Great communication skills in both written and spoken English.
Good problem-solving skills and resourcefulness to find innovative solutions to challenges.
A self-starter with exceptional attention to detail, and excellent organization skills
Highly self-motivated, organized and be able to effectively manage multiple tasks and deadlines. simultaneously
Mature with a strong sense of initiative, willingness to learn and ability to work under pressure.