Collinson

Collinson is a global loyalty and benefits company.

We use our expertise and products to craft customer experiences which enable some of the world’s best known brands to acquire, engage and retain the most demanding and choice-rich customers. In particular, our unique expertise and insight into high earning, frequent travellers allows us to create products and solutions for our clients that inspire greater customer engagement to drive more profitable relationships, enrich their travel experiences, protect what matters and assist in in times of need.

While specialising in Financial Services, Travel and Retail, we also support clients in multiple sectors. We have worked with over 90 airlines, 20 hotel groups and more than 600 financial institutions and banks, with clients including Accor Hotels, Air France KLM, American Express, British Airways, Cathay Pacific, Diners Club, Mandarin Oriental, Mastercard, Radisson Hotel Group, Sephora, and Visa.

We take our 30 years’ experience working with these kinds of household names in over 170 countries, and help our clients to deliver the smarter experiences it takes to differentiate their propositions, and help them win deeper devotion with their customers.

Collinson is a privately-owned entrepreneurial business with 2,000 passionate people working in 20 locations worldwide. Our solutions include Priority Pass, the world’s best known airport experiences programme, while we are also the trusted partner behind many of the leading financial services, airline and hotel brand’s reward programmes and loyalty initiatives.

Purpose of the job

In this role you will play a key part in creating a balanced approach to the strategic and operational goals of the business while maintaining those aspects of the culture which we seek to preserve. Your role as advisor and partner to the managers and senior managers will ensure excellent people practices are operating and will play an active role in developing leadership and management capabilities. You will work collaboratively across the P&C team to promote a cohesive team environment and partner the specialist P&C functions.

Key Responsibilities

• Be a trusted consultant to the business, to develop and implement the People and Culture business strategy in line with Collinson strategy and the operational goals of the allocated business units

• Support the ‘One Collinson’ concept to help develop a group identity and sense of belonging for our employees

• Provide advice and support to managers and staff on a wide range of strategic and operational people and culture issues including best practise, employment legislation and ensure people related legal and compliance issues are managed effectively

• Support on-going change management activity within your divisions and taken ownership in relevant consultations where necessary.

• Create and facilitate deliver of people plans and aid managers to deliver on their business objectives by ensuring effective plans are in place and being worked through

• Support leaders on workforce planning and organisation design activity

• Act as a guardian for supporting the timely delivery of key business process including recruitment,annual salary reviews, appraisals, succession planning and career development

• Deliver assigned projects with quality to timeline with good communication and collaboration across the relevant audience/sponsors

• Identify processes for improvement within the People and Culture function and assist with solutions to further enhance the P&C reputation across the Group

• Facilitation of Performance and Calibration process

• Creation of Insight/Analytics and recommendations into People and Culture actions

Knowledge, skills and experience required

It is essential that the role is performed in a manner that enhances the desired culture of the organisation and is in line with the organisational values. Emphasis is on collaboration and integrity.

• Strong commercial awareness.

• Proven track record of influencing senior stakeholders.

• Ability to lead by example in challenging situations and think objectively and strategically to build organisational effectiveness.

• Working knowledge of Singapore Employment Law

• Hold a full generalist remit including employee relations, succession, restructuring, as well as other people and culture projects.

• Experience or exposure, facilitating performance and talent calibration process’s.

• Able to balance the commercials of the business whilst up-holding Collinson values

• Able to work in ambiguous or changing situations and prioritise own work

• Experience of being able to implement projects whilst maintaining BAU to high standard