Purpose of the job

• Manage, support and resolve application related issues within agreed service level agreement

• Develop, maintain, and deliver quality application code fix/patch on-time

• Ensure volume and performance requirements are met

Key Responsibilities

• Provide periodic 24/7 on-call application support as needed

• Respond to application issues/problems within agreed service level agreement

• Work closely with Support Analyst in gathering relevant data, logs and information from client environment

• Investigate and conduct root cause analysis; recommend corrective actions, i.e., code fix, data correction, etc.

• Develop quality code fix for identified application bug

• Handle application performance tuning activities

• Conduct solid unit test to ensure code fix is working as expected; properly and completely document testing activities and results

• Prepare patch release delivery and provide proper and complete documentation on patch deployment

• Provide support to MS team and client on patch deployment and testing

• Install, setup and maintain production mirror application for Maintenance Services environment

• Participate in team brainstorming session, i.e., identify technical task, work estimation, etc.

Knowledge, skills and experience required

• 4 - 6 years minimum, of hands-on working/development/support experience

• Strong experience in Java EE technology and expertise in Java is essential

• Experience in Java frameworks and their implementation – Struts, Spring, Spring Boot, Hibernate, Axis2 and etc.

• Capability and willingness to learn and work on NodeJS

• Strong experience in web front-end technologies like HTML5, CSS, Ajax, JavaScript, JavaScript libraries (jQuery etc)

• Strong knowledge on REST/JSON, SOAP web services

• Experience in designing, profiling and tuning high-performance, multi-threaded applications.

• Good Experience with Oracle database

• Good knowledge on SQL

• Knowledge of security standards (encryption, authentication) related to web and portals

• Good knowledge on design patterns, coding standards and principles

• Knowledge of basic Unix environment is required

• Working knowledge on Apache Tomcat / Oracle WebLogic Server / WebSphere Application Server troubleshooting is an added value

• Good communication skills (verbal and written)

• Degree qualification to be Bachler of engineering (preferred in Computer Science/IT)

• Experience on payment, loyalty and retail business operations is an added value

Preferred/Good to have knowledge on the below:

• Agile/scrum development methodology

• CVS, Git, GitHub

• Tools like Eclipse, Jenkins, WebStorm, Postman, SoapUI, Nginx, Docker, PL/SQL Developer

• Kafka

• Knowledge in PLSQL, MySQL and NoSQL

• Microservices development and concepts

• Automated unit testing, CI, CD and DevOps

• Foundation framework/Bootstrap, DustJS, CSS3, Responsive design concepts

• Domain knowledge of banking/payment systems desirable

• PCI – PA DSS, OWASP, secure coding principles

Skills and Competencies:

Robust, secure and high-performance applications development in Java EE, keen interest on technologies, confident, agile, independent and good communicator.

Person Specification

• Has strong experience on problem-solving

• Has strong analytical and troubleshooting skills

• Is resourceful/creative, a good decision-maker and assertive

• Has strong technical hands-on and good appetite for latest trends and various technologies

• Has strong communication, interpersonal and leadership skills

• Is self-driven, proactive, independent and who can work with minimal supervision

• Able to excel in a fast-paced multi-tasking environment

• Can work well, both independently and as a team player

• Is enthusiastic in learning new technologies and

• Agile to change